Who We Are | Offering Success At Scale

Our Values

Core To Our Success

Our values guide our decisions and help us attract people who are driven by the same ideals. These values enable the success of our people as individuals, the teams in which we work, and the customers and communities we are committed to.

We care

We do the right thing, always, for each other, our customers, and the communities in which we operate.
We are customer obsessed and go above-and-beyond to deliver outcomes.
We act with empathy towards each other and our customers.

Stronger together

Together, we create an inclusive environment where diversity is celebrated, and we can be our authentic selves.
We collaborate and share our knowledge and ideas to help each other succeed.
We win and fail together because we are one team.

Learn and grow

We believe that ongoing development is the foundation of our success.
We are life-long learners and continuously seek knowledge and opportunities to skill, upskill, and reskill.
We embrace feedback from each other and our customers to identify development opportunities.

Our Impact

Built On Strong Foundations

67,500
We manage 67,500 complex enterprise technical cases each month on behalf of our clients.
$100M
We helped a client close $100 million in software sales from leads identified by our Tek Experts support engineers
1st
Monifai is the first cash-free certified fintech in Costa Rica.

Our Leadership

Leading By Experience

Our leaders can draw on decades of combined experience driving digital transformation in companies like Microsoft, Hewlett Packard, Oracle, VMware, CA Technologies, Convergys, and ADP. Together, they form an agile leadership team that is always looking to help our clients, our people, and the communities they work in to adapt and thrive in a dynamic global economy.